12目录一、报告摘要.......................................................3二、整体数据.......................................................4（一）投诉问题类型分布...............................................4（二）投诉地区分布..............................................5（三）投诉用户性别分布..........................................6（四）投诉金额区间分布..........................................7三、评级数据与典型案例.............................................7（一）数字零售数据与十大典型案例................................8（二）跨境电商数据与十大典型案例...............................15（三）数字生活数据与二十大典型案例...........................