12目录一、报告摘要.................................................................................3二、整体数据.................................................................................4（一）投诉问题类型分布.....................................................................................4（二）投诉地区分布.............................................................................................5（三）投诉用户性别分布.....................................................................................5（四）投诉金额区间分布.....................................................................................6三、评级数据与典型案例..............