2022GlobalConsumerTrendsWhatyourcustomersneedyoutoknowfortheyearaheadINPARTNERSHIPWITH12AletterfromyourcustomersIt’sbeenatimeofchange–andwe’vebeenthinkingaboutwhatwevaluemost.Withtheeconomyhowitis,ourmoneymeansless,meaningthethingswebuyfromyou–traveltickets,food,insurance–havetomeanmore.We’vebeenloyalforalongtime.Butweknownowthatloyaltytocompaniesdoesn’tnecessarilymeanwe’rerewarded.Infact,it’seasierthanevertoswitchthebrandsweuse–soyou’regoingtohavetodobettertoimpressus.Youmightbeofferingmetheusual–theexpected.Butourexpectationsaregreaternow.Wedeservetobeheard,andtohaveourvoicemakeadifference.Weneedyoutostepup.We’retiredofhavingtoputupwithbads...
发表评论取消回复