CustomerExperienceSurveyPreparedbyLaurenFreedmanDigitalCommerce360/BizrateInsightsBasedon1000respondentsSeptember2021110/7/20212Whilesatisfactionisstrongacrosstheboard,mobilewebandappsdeliveralesssatisfactoryexperienceforonlineshoppersWHYITMATTERS•ThelongevityofdesktopmeanstheUXhasbeenhonedovertime•Shopperfamiliaritymakesdesktopshoppinganaturalformostonlinebuyers•MobilemandatesmoreworkasitisstillanevolvingmediumthoughstronginroadshaveunderpinnedchannelpenetrationTab:Q1-3_SatisfactionBase:1000onlinebuyers26%3%11%23%17%25%15%14%8%18%21%11%13%15%14%9%14%18%11%13%21%0%5%10%15%20%25%30%5andunder6789MostSatisfied10N/AThinkingabouttheretailwebsiteswhereyou’v...