1保险行业多元化纠纷解决机制研究报告1第一章保险行业纠纷及多元化解决概述...........................................7第一节保险纠纷及解决机制概况....................................................8一、保险纠纷的内涵.......................................................................8（一）保险纠纷的概念................................................................8（二）保险纠纷的类型................................................................9二、保险纠纷的成因及特点.........................................................12（一）保险纠纷的成因..............................................................12（二）保险纠纷的特点........................