《华为经营管理》丛书华为的流程管理Huawei'sprocessmanagement根据华为前高管管理团队资料整理汇编修订版（6版）1目录一、一流的客户接待....................................................................................................7二、班长的战争............................................................................................................9（一）班长的战争.................................................................................................91、指挥权下沉到一线..................................................................................102、建立流程化组织...............................................................................